Shipping & Returns

What shipping methods are available?

We ship all our packages through PTT to give you the best rate possible. We provide a tracking number to make sure you know when you’re getting your stuff.

 

How long will it take till I get my package?

For European countries orders Standard Shipping takes 3-6 business days (varies on location) for your order to arrive.  

How much it will cost? 

Shipping cost to European countries starts from 15$-25$

Do you ship internationally? 

Yes, we have worldwide shipping.

Can I return|exchange an item? How?

Yes, you can! We understand that shopping online can be tricky so we want the process to be easy for you.

We also do offer exchanges for international orders.  If you would like to exchange a product, please return the original item(s) for a full refund and place a new order. 

To return an item:

  1. Please make sure you that your returns meet all criteria above

  1. Send us an email an encanto@europe.com  to notify us of the return and if you have any questions.

  1. Securely package your items in the original packaging if you can (save the trees!) or you can use any packaging your local post office offers.

  1. Please send the return package to us using the label we have provided.

  1. Once we receive the items we will notify you if they meet the criteria and start the refund or exchange process. If your returns do not meet the criteria, you will be contacted and your items will be returned to you immediately. We have the right to refuse returns and exchanges if any of the items show any signs of use, misuse, alterations, or damages that have not been reported immediately. If you have any questions, please email our returns department at encanto@europe.com

Have any more questions?

Please do not hesitate to contact us if you have any questions. Please see our contact information below 

Email: encanto@europe.com

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